At Soulr Network and our affiliated entities, we operate a range of streaming radio stations, podcast services, websites, mobile apps, and digital platforms across Australia—including the flagship Soulr. In delivering these services, we may collect, use, and disclose personal information. We’re committed to protecting your privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

 

What We Collect

Personal information is data that identifies you or could reasonably identify you. This may include your:

• Name, address, email, mobile number
• Date of birth, gender, state
• Interest for events or on-air participation

 

Why We Collect It

We collect personal information to:

• Provide and manage our services and content
• Facilitate competitions, promotions, loyalty programs, and subscriptions
• Improve and personalise our products, experiences, and marketing
• Communicate with you about upcoming events, offers, and announcements
• Meet legal or regulatory obligations

 

How We Collect It

We gather information through:

• Competitions, surveys, subscriptions, purchases, and app usage
• Emails, phone calls, website visits, or social media interaction
• Attendance at Soulr-related events or programs

 

Use & Disclosure

We use your information to:

• Deliver and manage services
• Tailor marketing and improve user experience
• Communicate offers and provide customer support

We may disclose your information to:

• Approved sponsors or partners (with your consent) for research cases

 

Marketing & Advertising

We may use your details for targeted advertising (including on social media platforms). You can opt out of marketing communications at any time via unsubscribe links or by contacting us.

 

Protecting Your Information

We take reasonable steps to protect your data from misuse, loss, and unauthorised access. This includes secure digital storage and trusted third-party providers—some of whom may be based overseas.

 

Access, Correction & Deletion

You can:

• Request access to or correction of your personal data via submission form

 

Complaints & Contact

If you have questions, concerns, or wish to make a complaint, contact us using the details below. We take privacy matters seriously and aim to respond promptly and fairly.

 

Mail:
Soulr Network
PO Box 2477
Rowville, VIC 3178

 

Email:
contact@soulr.au

 

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or call 1300 363 992.